How computer professionals can help Clients Handle a rise in email scams

As an IT professional, you are keenly aware of the dangers from email scams. Your clients may not understand the potential threats or how to handle them. You can build trust and play an important role in preventing and helping customers recover from email scams. The following information is standard for companies such as CyberCall Computer Repair Bristol who also provide data recovery services should something go wrong from an email scam.

Education: Critical Prevention Strategy

End users often assume technology such as a firewall will automatically protect them from email viruses and scams. While technology can provide some protection, users still need to understand how email scams work and how to spot them in their inbox. Taking a few minutes to discuss this can reduce the chance of a security breach. Education should include:

  • The scope of the problem. Email spam and scams are on the rise. Over 70 Percent of Email Is Spam with malicious attachments posing a serious risk.
  • Phishing. Explain what phishing is, why people do it, and how to avoid those scams.
  • Consequences of email scams. Explain what could happen to the user if he clicks links or open attachments in an infected email. Explain data loss, ID theft, theft of business data, file encryption hacks, and loss of money if a scammer gains access to bank accounts.
  • Identifying suspicious emails. Discuss what to do with email attachments from unknown senders, unexpected attachments from people your clients do know, and handling emails requesting the user’s password.
  • Making regular back-ups. Explain why back-ups are important and discuss a strategy for implementing a back-up procedure if one isn’t in place.

Technology to Prevent Email Scams

Once your client understands the serious nature of email scams, there are some steps you can take to secure their computers and network. Obviously, the products you use will vary depending on the size of the company and configuration of their network. There are some tasks and issues you may want to consider.

  • Configure email clients like Outlook or Thunderbird to prevent loading remote images and executing remote code.
  • Make sure the phishing filters are turned on in all browsers on the machine.
  • Consider installing a comprehensive security suite that includes email protection
  • Consider enabling two-factor authentication for network and/or email access.
  • Implement an automated, scheduled, full and incremental back-up regimen to make sure data is safe.
  • For businesses with sensitive data or who must retain data due to legal regulations, consider implementing an additional off-site back-up.
  • For enterprise clients, consider restricting internet and network privileges based on need and job function.

Email scams are a problem. You can be part of the solution. Teach your clients and make the internet a little more secure.


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